FAQs

Below is a list of common questions that we get asked about the park. If you can't find the answers you are looking for, contact the park. We're always here to help.

FAQs

What do the red and amber weather warnings mean?
How do I get a refund?
Can I use the uplift to access the hill without a bike?
Do Children's bikes fit on the uplift trailer?
Can I use a towing device to tow my child up the climb?
Can I use a child's seat/carrying device?
Can I ride whilst pregnant?
Do you sell gift vouchers?
Can I bring groups to BPW and guide them?
Why is the day pass fee higher for E-bike riders?
Why can't I book uplift days further ahead?
What are your opening hours?
Can I ride outside of hours?
Do I qualify for a discounted local season pass?
Do you have any local campsites/B&B/Hotels you can recommend?
Do I need body armour and a full face helmet?
The uplift is full can you squeeze me on? /Do you have a waiting list?
How many runs will I get in a day on the uplift?
My booking confirmation has not come through?
What are the trails like?
Can I ride my own hardtail in the park?
What bike should I bring?
Can I hire bikes on the day?
Can you add me to the mailing list?
Do you do discounts for families?
Are dogs allowed at the BikePark?
Can I ride an E-bike at BikePark Wales?
Is there a minimum age to ride at BPW?
How do I get a members pass?
How long/ difficult is the climb?
What time does the car park shut?
What trail should I ride first?
What about children (UNDER 18)?

Adaptive

Can I ride all the trails?
Do I need an accompanying able bodied rider?
What adaptive bikes have been tested on the trails?